Manage & Support – Nexigen
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Manage & Support

If you own a car, chances are you don’t know very much about maintaining it yourself, and you don’t have to.  What you do need to do is make sure you keep up with regularly scheduled maintenance.  Managing a business is not that different, although it can be considerably more complex.  You have a business to run, but you shouldn’t need to know how to “change the oil.”  Instead, have Nexigen do it for you.

Our Team

We can manage your network and keep it running in tip-top shape.  Our team has the expertise, training and experience to make sure everything is taken care of.  We make sure certifications are constantly updated, so we are always aware of new trends and able to respond to your needs in the best way possible.

Efficient troubleshooting depends on the computer repair technician’s expertise and familiarity with your IT systems.  When you need a qualified technician, you are assigned a well trained staff member who knows your system and its requirements.

Nexigen’s support professionals combine their industry certifications with extensive field experience to deliver the quality and speed of service your company needs.  Whether you need a one-time repair or a more involved commitment, Nexigen can solve your IT headaches.

Our Wide Range of Supported Products

There are individuals on our staff who are trained on one or more of the services we provide.  That is our responsibility, and we take pride in our level of expertise.  Whatever level of service you select, you can rest assured we have the training, certifications, and experience to support it.

Managed Services

Managed IT service programs by Nexigen offer unparalleled and comprehensive technical support, troubleshooting, monitoring and maintenance at low fixed costs.  Problems are greatly reduced through a proactive approach to network management with timely maintenance and patch management resulting in significantly reduced down-time. A fixed-cost format eliminates the inconvenience of job-per-job payment.   Nexigen also cuts your risk for potentially costly labor intensive repairs by catching problems early and keeping your network running smoothly.

Ultimately, managed IT services is about a fixed environment for a fixed fee, allowing you control of your IT budget at an affordable monthly rate.  This not only improves company productivity, prevents excessive downtime and protects your business from catastrophic data loss, but also frees you and your staff to focus on your organization’s strategic mission and goals with peace of mind.  Trust Nexigen to manage some – or all – of your IT infrastructure.

Co-Managed IT

In a co-managed network, we work with a company’s management team and their internal IT team to develop an IT support plan that meets the needs of the user base.  We can install our help desk, monitoring, and trouble ticketing platform to ensure tasks and tickets are routed to the resource best prepared to solve the problem or handle the support request, whether internal or external.

Our co-managed IT plans offer flexible coverage for vacations.  We can assist on special projects or be used to execute tasks on demand that the internal team lacks the staffing, time or expertise to handle.  We work, unobtrusively, and help management maximize the budget as well as improve operational resilience and user satisfaction.

Help Desk Services

We provide your organization with a team of qualified technicians to troubleshoot and fix day-to-day issues over the phone and remotely.  With remote support, we can help you, no matter where you are.  As long as you have an Internet connection, we can help you.

Perhaps a program is not starting as expected.  Your employee may be able to take care of it after a few hours of frustrating and aggravating missteps.  Why waste your time.  We can take of these problems efficiently and cost effectively.  Instead of hours of down time, the problem can be taken care of in a matter of minutes.

If the problem is more complicated, we can handle it, too.  Perhaps a portion of the network is down or having issues.  Our experts are trained to identify the problem and provide a solution as quickly as possible.

Our help desk services are especially valuable because your company employees don’t have to be taken away from their company responsibilities to take care of hardware and software problems that might, otherwise, impact the effective operation of the company.

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