Government services have special needs because they are, by nature, charged with a special responsibility to the taxpaying citizen. This is why security is of paramount importance. There are other issues of concern as well. Because these offices answer directly to taxpayers, it is critical that funds be spent wisely. The government has to answer directly to the taxpayers, therefore, it is imperative they look for products that can do the job but have a reduced total cost of ownership.
Turnaround must often be in real time. Many government employees do their jobs in the field and must have a way to communicate reliably with their offices and, sometimes, citizens. Companies like Citrix offer software that can provide terminal and remote desktop services.
Of course, general service programs like Microsoft Office are usually part of a government’s office environment. SQL, Access and Oracle are also frequently found in such offices as a way to satisfy the need for a database. However, there are many programs specifically designed to meet the special needs in support of government services. Esri’s ArcGIS mapping program allows municipalities to use geographic data to provide services and carry on their business. Utilities rely on billing systems like CMI and United Systems.
There are some services which are unique to local governments. There are special programs designed to meet these needs including Firehouse software for fire departments. Police departments also face unusual requirements, and there are a number of software companies that create software dedicated to police work including CrimeStar, Spillman, PoliceOne, eFORCE® and Capterra.
You can count on us to help you meet the needs of your communities. One of the best ways to accomplish these goals is to identify a company that has experience with government agencies and municipalities. After all, there is nothing better than a proven track record. We pride ourselves in serving those who serve us.